The email evidently makes no mention of refunds.
(One Reddit user claimedhe obtained a refund by visiting Ultra’s Miami office in person.)
Representatives for Ultra did not immediately respond to EW’s request for comment.
AUSTIN, TEXAS - MARCH 15: Atmosphere during the 2019 SXSW Conference and Festival at Auditorium Shores on March 15, 2019 in Austin, Texas. (Photo by Tim Mosenfelder/Getty Images).Tim Mosenfelder/Getty
Mass refunds may simply not be financially feasible.
As the coronavirus epidemic continues worldwide, it’s likely that more high-profile festivals will be postponed or canceled.
